The world’s largest service industry. 1.2 HISTORY OF

The present research tries to state the employee
satisfaction level working in the railway industry of India. It further tries
to examine the socio-economic measures like wage structure, job satisfaction
level and examine the performance appraisal and employer employee relationship in
Indian Railways and also suggest measures in improving the present system of
Human Resource management in Indian Railways.

 

Service
sector industry is growing day by day. It is the largest industry in India and
the important reason for the economic growth of the country. Gross Value Added
(GVA) at current prices for services sector is estimated at 61.18 lakh crore
INR in 2014-15. Services sector accounts for 52.97% of total India’s GVA of
115.50 lakh crore Indian rupees1. Transport
is one of the service sectors in India. Indian Railways is the life line of
India. The total approximate earnings of Indian Railways on
originating basis during FY2014-15 were Rs 157,880 crore (US$ 23.68 billion)
compared to Rs 140,761 crore (US$ 21.11 billion) during the same period last
year, registering an increase of 12.16 per cent. The total approximate earnings
from goods during fiscal 2014-15 were Rs 107,074.79 crore (US$ 16.06 billion)
compared to Rs 94,955.89 crore (US$ 14.24 billion) during the same period last
year, registering an increase of 12.76 per cent2.Thus railway industry is
among the world’s largest service industry.

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1.2     HISTORY
OF INDIAN RAILWAYS

This section would portray the history of
world’s largest rail network i.e. Indian Railways before Independence and after
Independence.

 

Indian
Railways Before Independence

Railways were first
started in 1825 in England and thereafter in 1829 in France, and in 1930  in America. The railways in India are the
largest rail web in Asia and the world’s second largest under one management.
With a huge workforce of about 1.65 million, it runs some 11,000 trains every
day, including 7,000 passenger trains. The tale of how railway communication
gained foothold in India, where the locomotive was once considered as a
“fire-spitting demon”, is indeed an interesting one. It was started when Railways
were first started in 1825 in England and thereafter in 1829 in France, and in
1930  in America. Cotton was produced in
various parts of the Indian sub-continent and it took days to bring it to the
nearest port to transport it to England through ships, the only major means of
international communication then. The British then had to build a link from the
hinterland to India’s major

1 Planning Commission. (2015, July
08). Sector-wise contribution of GDP of India. Statistics Times .
StatisticsTimes.com.

 

2 IBEF. (2016, February). Indian Railways. Strong Revenue
Growth For Indian Railways . Indian Brand Equity Foundation.