2. Secretarial assistance to a minister may be strengthened so that each correspondence from the public is dealt within a proper way. The discretionary fund available with a minister may be utilized.
3. If a suggestion from an individual is accepted by the Government, his services should be acknowledged. If it results in financial gain to the government, a certain percentage of the total gain may be awarded to the person in lieu of his services. The facility may also be extended to the members of the government because they are in a better position to report about any waste, leakage, corruption by inefficiency.
4. In all offices of the government, one hour may be reserved entirely for hearing public grievances each day. Similarly, one day in a week should be left free to meet the people.
5. Each public officer should have a register having columns to enter the name and address of the visitor, the purpose of the visit, the remark of the visitor upon his visit and the remark of the officer who attended upon him. The adverse entries of the visitor should be marked red. The inspecting officer visiting an office should write his own remark upon the register. This will be a public record open to all.
6. An important section of the society; the public servant is often left out to put up its own grievances under various restrictions. Then they seek to employ undesirable means to settle their grievances. A public servant should have all the public channels open to him. Employee’s representative like the people representative should also be represented on the administrative boards at all the levels of administration beginning from secretariat and up to district level.
7. A public servant should pose himself as a servant of the people and not like his master. But a public servant should pose like a real master for law offenders. This is necessary to have the confidence of the people in administration.
8. Rules, statutes and laws represent the public interest. In no case it should be violated to benefit an individual or a group.
9. Public administration should begin at the streets and the villages. It cannot be made public if the public servants and people’s representative see one thing in the village or in the street from their naked eye and report something else to the Government from their mind’s eye.
The Public Administration must explain to the citizen the situation in which it is caught and must seek citizen aid to liberate itself to become more purposeful.
Further, public administration should make it clear to the citizen that a bigger role of redistribution of revenue has been fostered on public administration. This results in attempts of vigorous and efficient collection of taxes, knowing full well that the citizen is more sensitive to what the state takes away than to what the state brings to him.
The citizen should express clearly his attitude towards public administration’ and state frankly difficulties of the public, points on which the public feels dissatisfied and frustrated. The citizen feels frustrated at the attitude of public administration towards them as it views citizen as ‘the administered’, ‘the dependents’ and also ‘the subjects’.
What is needed is a bold redesigning of the total public administrative system, its foundation, structure, culture classification, procedure and style to make it an appropriate instrument for development. Attitudinal change is required both for public administration and the citizens. Administration alone cannot achieve the objectives of the development programmes.
The bureaucratic reliance and dependency syndrome have assumed an alarming proposition in India. The people should not assume that their development is the sole responsibility of the government.
The citizens should feel that they have a right to participate in the administration at all levels. In bringing about attitudinal change, the role of education and training is paramount. Association representing professional groups such as doctors, lawyers, teachers, social workers, technicians and administrators play an effective role in national development.