As in turn build their confidence. This confidence

As we all
know that today’s business environment is highly dynamic. There are always some
or the other type of changes takes place in the business environment. So, there
is a great need to understand these changes and implement them in your
organizations in order to survive in this competitive market. Therefore to
introduce changes there needs proper training and development of employees so
that they can tackle the new circumstances. Here are some points which shows the
importance of learning, training and talent development: 

Improved employee
performance –
the employee who receives the necessary training is more able to perform in their
job. The training will give the employee a greater understanding of their responsibilities
within their role, and in turn build their confidence. This confidence will enhance
their overall performance and this can only benefit the company. Employees who
are competent and on top of changing industry standards help your company hold
a position as a leader and strong competitor within the industry.

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Improved employee
satisfaction and morale – the investment in training that a company makes shows employees
that they are valued. The training creates a supportive workplace. Employees
may gain access to training they wouldn’t have otherwise known about or sought
out themselves. Employees who feel appreciated and challenged through training
opportunities may feel more satisfaction toward their jobs.

weaknesses –
Most employees will have some weaknesses in their workplace skills. A training
program allows you to strengthen those skills that each employee needs to
improve. A development program brings all employees to a higher level so they
all have similar skills and knowledge. This helps reduce any weak links within
the company who rely heavily on others to complete basic work tasks. Providing
the necessary training creates an overall knowledgeable staff with employees
who can take over for one another as needed, work on teams or work independently
without constant help and supervision from others.

Consistency – A robust training and development
program ensures that employees have a consistent experience and background
knowledge. The consistency is particularly relevant for the company’s basic
policies and procedures. All employees need to be aware of the expectations and
procedures within the company. Increased efficiencies in processes results in
financial gain for the company.

productivity and adherence to quality standards – Productivity usually increases
when a company implements training courses. Increased efficiency in processes
will ensure project success which in turn will improve the company turnover and
potential market share.

innovation in new strategies and products – Ongoing training and upskilling of the
workforce can encourage creativity. New ideas can be formed as a direct result
of training and development.

Reduced employee
turnover –
staff are more likely to feel valued if they are invested in and therefore, less
likely to change employers. Training and development is seen as an additional
company benefit. Recruitment costs therefore go down due to staff retention.

company reputation and profile – Having a strong and successful training strategy helps
to develop your employer brand and make your company a prime consideration for
graduates and mid-career changes. Training also makes a company more attractive
to potential new recruits who seek to improve their skills and the opportunities
associated with those new skills.

Task: 2

Create a SWOT analysis of yourself as
a potential manager.


communication skills
Knowledge of
Worked as a
customer service representative so, have experience.
Good analytical
Quick learner

Time Management
Lack of Confidence
in dealing with people
Lack of much experience
in management

To gain management
Bright future
of service industry
To work in a
competitive environment
Boost to my career
in management
Get experience
of dealing with people

Unsupported at
Company culture
Lack of future
growth opportunities.



Task 3:

Discuss and explain the roles and responsibilities
of a Manager in a restaurant or bar in Singapore

In the role of hotel manager you would be responsible
for the day-to-day management of a hotel and its staff. You would have commercial
accountability for budgeting and financial management, planning, organizing and
directing all hotel services, including front-of-house (reception, concierge, and
reservations), food and beverage operations, and housekeeping.

In larger hotels,
managers often have a specific remit (guest services, accounting, and marketing)
and make up a general management team.

While taking a strategic
overview and planning ahead to maximize profits, the manager must also pay attention
to the details, setting the example for staff to deliver a standard of service
and presentation that meets guests’ needs and expectations. Business and people
management are equally important elements.


Managerial duties vary
depending on the size and type of hotel, but will include:

planning and organizing
accommodation, catering and other hotel services;
promoting and marketing the
managing budgets and financial
plans as well as controlling expenditure;
maintaining statistical and
financial records;
setting and achieving sales and
profit targets;
analyzing sales figures and devising
marketing and revenue management strategies;
recruiting, training and
monitoring staff;
planning work schedules for
individuals and teams;
meeting and greeting customers;
dealing with customer complaints
and comments;
addressing problems and troubleshooting;
ensuring events and conferences
run smoothly;
supervising maintenance, supplies,
renovations and furnishings;
dealing with contractors and
ensuring security is effective;
carrying out inspections of
property and services;
Ensuring compliance with licensing
laws, health and safety and other statutory regulations.