1. What is communication?
Communication means the exchange of information
by voice ,memo, writing, facial expression ,body language, from sender to
2. Identify and explain the modes of communication
Verbal-The medium of message is oral. It generally takes
place over the phone or in person. Takes place in real time
Written-It is the best mode when the communicators are
beyond the distance of verbal communication. Can be constructed over a larger
Body Language-It is an aspect of non verbal communication. The
movement of body of speaker also conveys a message to receiver, which could
either destroy or support the real message.
Eye Contact-Eye contact is important during a conversation as
the audience is more likely to believe something said by the speaker when
he/she is looking into their eyes.
3. Identify and explain the 5C`s in communication ?
There are 5c`s of communication
Clear-The speaker has to be clear of his ideas so that
what one says should not be misinterpreted in any way. Speaker should make good
eye contact with the audience and choice of words and ideas should be worked
Confidence-Being confident helps one to share ideas more
clearly. It will help the receiver to believe what the speaker is saying.
Credible-Speaker should speak truth and make the audience
believe him. Believe in speaker would make the listeners more engaged.
Correct-Message conveyed should be grammatically correct
and should make sense to the readers. The information needs to be accurate.
Considerate-Receiver should be respected so that they are not
afraid to put up their opinions and views.This would lead to more birth of
ideas at workplace.
4. Enumerate and explain the 3 models of communication ?
Linear-There is an active sender and receiver. Only one
way flow of information is seen. Basic three components of the model are sender,
channel and receiver. Sender is the one who sends the message in encoded form,
channel is the medium through which information passes which can be text, memo
or voice and receiver is the one who decodes the message. Message is generally
sent in presence of noise.it is the disruptions that are caused in the
communication. The strengths of this model
are simplicity, generality, and quantifiability.
Interactive Model-It is also known as
convergence model. In this model a
exchange of ideas take place and a constant feedback is given by receiver to sender.
A message is send by sender through a channel to receiver who then responds to
the message. There is a time break for feedback to happen which is also the
reason for the criticism of this model. The main strength of the system is
feedback even in mass communication. If there is no reaction from receiver it
can work as linear model.
Transactional Model-There are no particular sender
or receiver in this model but there are communicators who simultaneously act as
sender and receiver. The communicators are seen independent of the environment
but interdependent to each other. It is the most common mode of transmission.
It is a continuous process until a common solution is agreed upon. There may be
a lot of disturbance as the communication is simultaneous. Instant feedback is
5. What is a sender ?
A sender is the one who originates the message
the message. The messages then
transferred in coded form. A sender may speak, write or gesture his message.
6. What is a receiver?
The person to whom a message is directed is
called a receiver. A receiver decodes the message send by the sender.
7. What is context ?
This the environment in which communication takes
place.It has impact on the successful completion of message. If a message is
hard to understand context can help to derive the meaning of the word.
8. What is noise ?
Noise refers to the interference between speaker
and receiver.It may lead to disruption in communication.Noise can be any
physical or mental disturbance.
9.What is feedback ?
Feedaback is the receiver`s response to the
sender`s message.It helps the communicator to know whether the audience has
understood the meaning of the message or not.
10.What is channel ? Provide 5 examples of channels of communication ?
Channel is the medium through which a message is
transferred from sender to receiver. Five examples of communication are body
language ,voice, facial expression , written , eye contact, touch.